E-Business Questions

1. What are the hours of availability for the AADL e-business site?

E-Business is available from 7:30 am to 5:30 pm Monday through Saturday including government holidays.

2. What is e-business and what is it used for?

AADL’s E-Business is a web application that allows you the ability to perform a number of tasks on E-Business based on your security permissions. E-Business is used to:

• Access current AADL policies and program changes, including the Bulletins and other communications.
• View client information, including the client’s cost-share status and when AADL benefits were last received (excluding consumables).
• Submit claims on-line and inquire on the status of claims.
• Specialty vendors can submit and update authorizations on-line and inquire on the status of authorizations. All vendors can view authorizations.
• Specialty vendors can add a client to the AADL program.
• All vendors can update the client’s information.

3. How do I deal with a misplaced FOB or if an employee who has been issued a FOB is leaving my employment?

AADL requests you call the FOB administration area at 780-427-0731 (Edmonton) or toll-free within Alberta at 310-0000, then 780-427-0731 and ask to speak with an AADL FOB Administrator.

Allow AADL at least two weeks’ notice when an employee is leaving so a new FOB can be issued or transferred over to the a new user.

4. I made a mistake on a claim I created. Can I correct this mistake on the web application?

No, you cannot correct the claim online.  Wait for your claim rejection to come in the mail, correct the claim and send it back to AADL for reprocessing. Do not create a new claim.

5. When can I dispense the benefit requested?

Once you receive an AADL confirmed authorization through e-business. Any benefits dispensed prior to receiving confirmation will be the financial responsibility of the vendor.

6. What do I do if I have submitted a claim as cost-share and later find out that the client is cost-share exempt?

If you have submitted a claim indicating that the client is cost-share, AADL assumes the vendor has collected the cost-share portion from the client. AADL will issue a refund to the client.

7. A client has decided to switch vendors. How do I find out the product dispensing information from the previous vendor?

Call the AADL Benefit Clerk for that benefit area.  View our telephone listing here. They will check the benefit history and the quantity the previous vendor dispensed so you will know how much product to supply.

8. How do I find out the the previous product(s) issued to a client?

Under the Inquiry, PHN/catalog you can find out the client's previous consumption for non-consumable benefits. If it is a consumable benefit, please contact the AADL Benefit Clerk for that benefit area.  View our telephone listing here.

9. What reports can be issued on e-business?

E-Business Reports Overview

One of the functions available on e-business is Reports. Users of e-business can generate reports about claims, authorizations and other reports related to the benefits provided through the AADL program.

The following reports are available:

• Authorizations in Suspense
• Open Authorizations
• Oxygen Therapy Funding Expiry Report
• Vendor Claims Accepted/Paid
• Vendor Claim Inquiry by Day
• Vendor Claim Inquiry by Week
• Authorizations Created by Day
• Authorizations Created by Week